The Police Organization - Operations Division

The visible blue line - police officers and community service are recognized by their uniform distinctive patrol cars they drive.
Most uniformed work in Operations Division.

Community Service Officer (CSO)
The community service officer (CSO) is a nonsworn employee authorized to enforce certain rules and municipal codes in order to allow police officers time to respond to higher priority calls for service. Community Service Officers do not carry firearms and investigate low-risk criminal activity. Community Service Officers can be identified by their light blue uniform shirts.

Police Patrol Officer
Patrol officers are assigned a "beat" - a geographical area of the city which is their responsibility during their working hours. Patrol officers are highly visible and easily recognizable to provide a sense of safety in the general population, and to instill a sense of apprehension in the criminal population. Patrol officers respond to immediate, dangerous calls for assistance from citizens, investigate crimes, and arrest those who commit crimes in their presence. They become knowledgeable enough about their beat to try to be in the right place at the right time to protect the public they serve.

The Operations Division
The Operations Division has a 24-hour commitment to the public. In response to the needs of the community and to address certain crime issues, the Operations Division is divided into a variety of sections/units.

  • Patrol Section
    The Patrol Section is divided into teams of officers assigned to specific beats within the City to respond to calls for service and provide a visible deterrent to crime. Each shift is supervised by a sergeant. Each beat has a beat coordinator to coordinate the around-the-clock activities of the geographical area.

  • Police Reserves
    The Police Reserve Unit consists of men and women from a variety of professions who donate their time to be a part-time, sworn police officer or community service officer who assists the full-time officers in their assigned duties. Reserve officers find their contribution to law enforcement exciting and rewarding. Reserve officers go through the same selection process and training as a regular officer.

  • Downtown Unit(DTU)
    The Santa Cruz central business district encompasses an 18-square-block area which has become the social focal point of the community. A team of officers are assigned to a walking/ bicycle patrol to maintain a close working relationship with all to provide a crime-free environment and to assure equal use by all citizens. The Downtown Unit maintains an office at 1126 Pacific Avenue.

  • Traffic Unit
    Since the invention of the automobile, many laws have been passed to keep them from running into one another. Traffic officers are charged with the responsibility of enforcing traffic laws, investigating traffic accidents, and hit-and-run accidents. The traffic unit responds to specific neighborhood complaints, conducts traffic surveys, advises the Traffic Commission, and assists on patrol calls for service.

  • Abandoned Vehicle Detail
    In response to the community's desire to improve its appearance and to reduce an attraction to crime, a community service officer is assigned to remove any vehicle parked on a public street for more than 72 hours. Up to 40 abandoned, broken down, and/or stripped vehicles are removed each week.

  • Community Services Section
    The Community Services Section is responsible for a variety of functions. It includes all police recruitment, crime prevention activities, community outreach, police reserves, and police training, as well as our liaison to our dispatch communications services.
  • School Resource Officer

    Within the Community Services Division, there are officers assigned to work as liasons to Santa Cruz City Schools called School Resource Officers. Their primary responsibilties are the safety and security of the schools. They use various patrol techniques including vehicle patrol, foot patrol and bicycle patrol on the various campuses. The SRO's also attend school sporting events, special training and meetings for the schools.

  • Homeless Resource Officers (HRO)
    The Homeless Resource Officer has the ability to address problems facing the homeless community. Through collaborations with social services, mental health and available referral agencies, the HRO can provide field assessment that lead to appropriate referrals for homeless people. A collaborative team approach helps the homeless person connect to services and address the issues related to his or her cycle of homelessness.
    The HRO has 7 identifiable duties: Outreach, Liaison, Advocate, Referrals, Training, Administration, and Case Management.

    The Homeless Resource Officer program is new to the City of Santa Cruz and the Santa Cruz Police Department and is designed to provide a service to the City of Santa Cruz and the homeless community through multi-agency collaboration. By using a problem-solving format, the focus of the program intends to improve all quality of life issues in the homeless community. To meet this goal, the HRO program remains devoted to the principals of community service.

  • Communications Services
    The Police Department contracts with Consolidated Communications for emergency dispatch services. A communications unit dispatcher is the first person a citizen telephoning the Police Department may reach. Dispatchers are responsible for gathering certain information from the citizen to determine what type of incident is being reported, prioritizing the request, assigning a patrol unit to respond, and relaying as much information as necessary to the officer by radio. Dispatchers must simultaneously answer telephone lines, operate the police radio, and enter/retrieve necessary information from computers.

  • Training Unit
    All police officers are mandated by state law to receive specific training to become a police officer and are required to attend training in various aspects of law enforcement each year to remain state certified. The Police Department also mandates officers receive training on those issues of importance to the community, based on input from the citizenry. All training is coordinated through local community colleges. When certain skills or expertise are required to meet the department's needs, officers are sent to specialized schools throughout the state, all certified by the California Peace Officer Standards and Training (POST) Commission.

Once a potential police officer passes the rigorous employment selection process, the trainee is sent to a six-month academy. Upon successful completion of the academy, trainees are required to train with senior Field Training Officers for an additional 16 weeks. During this time, the trainee becomes familiar with local ordinances, procedures, geography, and equipment. After this training period, the trainee will be able to independently handle any call for service.


Downtown Unit (DTU)
The Santa Cruz central business district encompasses an 18-square-block area which has become the social focal point of the community. A team of officers are assigned to a walking/ bicycle patrol to maintain a close working relationship with all to provide a crime-free environment and to assure equal use by all citizens.
The Downtown Unit maintains an office at 1126 Pacific Avenue.

 

Traffic Unit
Traffic officers are charged with the responsibility of enforcing traffic laws, investigating traffic accidents, and hit-and-run accidents. The traffic unit responds to specific neighborhood complaints, conducts traffic surveys, advises the Traffic Commission, and assists on patrol calls for service.

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